Updating Earlier Software Versions

(Versions 7.3.5 and earlier)

  1. Confirm your Maintenance Subscription
    Determine your subscription's Expiry Date:
    • Version 7.0.1 or Later:
      • Enter your License Key on this page and click Upgrade/Renew. If your subscription is expired, renew it before you continue to the steps below.
    • Version 6.4.13 or Earlier:
      • Ensure the new upgrade version was released (release dates) before that expiry.
  2. Double-Check Requirements
  3. Run the installer
    Starting with your current version, follow the steps on the migration path until you reach the desired version. Note: Make a backup between each installation (see the step above).
    • Versions 5.1 and older:
    • Versions 5.1.1 - 6.2.1:
    • Version 6.2.2 - 6.4.12: 
    • Version 6.4.13:
      • If you have a 20 character license key (like RE3P9F52KXKYSWTED4OR), then:
        • Skip to Stable / Latest versions
          • Note: Version 7 is a significant update and will take some CPU cycles to process.
            Monitor progress by watching log file details. If for any reason there is a delay with no progress for an hour, do this: Stop, Uninstall the Old Version, Reboot your server, then re-try the install.
      • Otherwise, Convert your license key:
        1. Get your product key - from the confirmation email (you received after your original purchase)
          • Note: If that's inaccessible look on your server, copy the contents of this file:
          • %WINDIR%\System32\config\
          • .\systemprofile\AppData\Local\IsolatedStorage\
          • .\RANDOM_DIR_NAME\RANDOM_DIR_NAME\RANDOM_DIR_NAME\
          • .\AssemFiles\KeyFile.txt
        2. Paste the key into the field marked Old Key on this page, then click Upgrade
        3. Copy the new key that appears; you'll need to enter into from the License tab after you upgrade. This key is also sent to the email address that was supplied when your company first purchased Password Server.
          • Skip to Stable / Latest versions
            • Note: Version 7 is a significant update and will take some CPU cycles to process
              Monitor progress by watching log file details. If for any reason there is a delay with no progress for an hour, do this: Stop, Uninstall the Old Version, Reboot your server, then re-try the install.
        4. If your key conversion fails, contact us
    • Versions 7.0.1 - 7.3.5:
      • Create a backup
      • Install: Version 7.3.7
        • Note:
          • Monitor progress by watching log file details. If for any reason there is a delay with no progress for an hour, do this: Stop, Uninstall the Old Version, Reboot your server, then re-try the install.
      • If you have users imported from AD/LDAP, update them within Password Server:
        • Navigate to Users and Roles >   Manage Directories > Click the Actions button > Select Update users and roles
      • If you skip this step, some users may not be migrated:
    • Version 7.3.7:
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