Windows Login Integration for Self-Serve Reset

(Enterprise+, Enterprise+SSO, Stand-Alone Reset Server)

There is a credential provider for Windows login integration available in the client download tab of your Password Server or Reset Server installation. This requires an Enterprise+ or Enterprise+SSO edition license.

Installation

The installer is a simple MSI that can be run normally or via the command line. There are two installers available: download the x86 version for use on client computers running 32-bit Windows, and download the x64 version for use on client computers running 64-bit Windows.

Manual Install:

  1. Run the installer and click next.
  2. Accept the license agreement and click next.
  3. Choose where the application will be installed and click next.
  4. Input the full URL and port of your Password Server. This is of the format "https://<url>:<port>" without the quotes or angle brackets, as seen on the Client Download Page Click next.
  5. Click install, then click finish when the installer is done.

Command Line:

The installer can be run via the command line. Run the installer from an elevated command prompt with the following command without < or >:

msiexec /i <NAME_OF_INSTALLER_FILE> /qn URLPROPERTY=<SERVER_URL_WITH_PORT> INSTALLFOLDER="<INSTALL_PATH>"

Note that the URL is input without quotes and the install path is input with quotes.

The default installation folder if not specified is C:\Program Files\Pleasant Solutions\Pleasant Password Self-Serve. The default URL if not specified is https://localhost:10001.

Uninstallation

You can uninstall the self-serve reset client by running the original installer again.

To uninstall via the command line, run the following command without < or >:

msiexec /x <NAME_OF_INSTALLER_FILE>

  • NAME_OF_INSTALLER_FILE will be either:

PasswordServerSelfServe_x86.msi (32-bit)

or

PasswordServerSelfServe_x64.msi (64-bit)

Enrollment

Users must Enroll, by answering up their Reset Challenges and confirming their account, before the can reset their passwords. See Self-Service Enrollment.

Using the Self-Serve Reset Client (End Users)

When users log out, switch users, or lock their screen, they should see a new tile labelled "Password Reset" with the image of a hummingbird on it. On Windows 10 it will appear in the bottom-left corner of the screen.

Clicking on this tile will open up Internet Explorer to the password reset page of your Password Server. Your users will be unable to navigate away out of this process as many unnecessary buttons and menus have been disabled. They then go through the reset process as they would on the website.

When they close the browser, users simply need to click "Switch Users" and select themselves to login with their new password.

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