Reset Users

Adding Reset Users

Step 1. Reset Users can only be imported from AD/LDAP (see our AD/LDAP setup guide for more information).
When you have Reset Users available on your license, these buttons will appear on the Import Users page:

Configuring Reset Users

Step 2. Set the Policy applied to Reset Users from Users and Roles > Manage Policies.

Step 3. Create Challenge Configurations to configure how the resets will work:

• Number / method of Security questions requirements
• Additional Authentication requirements
• Selecting Available Questions
• Applying User Policies

Enrolling Reset Users

Note: Users are not considered enrolled until they have setup all the requirements of their Reset Challenge.

Step 4. Like normal Users, Reset Users must log in to the web client to finish their Enrollment.

When they log in, they can navigate to a Configuration page:

• Click username (top right-hand corner) > Manage Account > Click on Set Answers (link) in the Security section

• Here users can set their basic information, update their questions, and set up any required two-factor providers.

Managing Enrolled Users

Step 5.

• Reset Users can be viewed under Users and Roles > Manage Reset Users
• The Enrollment Report can be found under Reports > Enrollment Report
  • This displays all Reset Users and their current status
  • Unenrolled users: can also be emailed with a link to setup their Reset Challenge answers

Resetting Logins

Step 6. Once Reset Users are enrolled, they can reset their AD/LDAP passwords via:

• Forgot Password link on the Web Client Login Page
• The Windows Login Integration Client

Windows Login Integration

There is a credential provider for Windows login integration available in the client download tab of your Password Server or Reset Server installation. Password Server requires an Enterprise+ or Enterprise+SSO license to make use of it.
See Windows Login Integration for full details.