(Enterprise+, Enterprise+SSO, Stand-Alone Reset Server)
Reset Users can enroll and reset their AD/LDAP Directory passwords. These users only use a very limited set of functions, and do not need access to other features of Password Server.
Related Links:
Detailed Setup Guide: Self-Service Password Reset Enrollment
Reset users can be included as an add-on for Password Server for these editions:
Stand-Alone Reset Server
Step 1. Reset Users can only be imported from AD/LDAP (see our AD/LDAP setup guide for more information).
When you have Reset Users available on your license, these buttons will appear on the Import Users page:
Step 2. Set the Policy which will be applied to all Reset Users from:
Users and Roles > Manage Policies > Policy Administration > Global Settings
Step 3. Create Challenge Configurations to configure how the resets will work:
Note: Users are not considered enrolled until they have setup all the requirements of their Reset Challenge.
Step 4. Like normal Users, Reset Users must log in to the web client to finish their Enrollment.
When they log in, they can navigate to a Configuration page:
Click username (top right-hand corner) > Manage Account > Click on Set Answers (link) in the Security section
Here users can set their basic information, update their questions, and set up any required two-factor providers.
Step 5.
Step 6. Once Reset Users are enrolled, they can reset their AD/LDAP passwords via:
There is a credential provider for Windows login integration available in the client download tab of your Password Server or Reset Server installation. Password Server requires an Enterprise+ or Enterprise+SSO license to make use of it.
See Windows Login Integration for full details.