Open your database in SQLiteManager

Table of contents
  1. 1. Troubleshooting

Note: These instructions assume you're using a SQLite database (verify with Service Configuration Utility's
Database Configuration window), but instructions for MSSQL and PostgreSQL users will differ only in the tools
used to edit the database.

  1. Download and run SQLiteManager as an Administrator ("SLM") - demo version
  2. Backup your Database
  3. Find your Connection String (using the Service Configuration Utility):
    • The Connection String will look like:

      Data Source=PATH_TO_DATABASE;Key=aes256:ALPHANUMERIC_SEQUENCE

      Copy the following onto the clipboard (this is your encryption key):
      1. SLM (versions 4.0.9+) users:

        ALPHANUMERIC_SEQUENCE

      2. SLM (version 3.9.5) users:

        aes256:ALPHANUMERIC_SEQUENCE

  4. Stop the Password Server service
  5. Open your database file with SLM (path):
    1. Launch SLM as an Administrator (ordinary users will be unable to modify the database), select your database from the Favorites list, and paste in your encryption key when prompted

Note: The database may be in a hidden folder by default - access it by adding it to SLM's Favorites list:

  1. Navigate to the database file and open it from Windows (rather than from SLM's file picker)
  2. SLM will prompt you for an encryption key; paste in the one you copied earlier
  3. Close SLM once the database opens

Troubleshooting

  • If you see an error message saying the database is in read only mode, close SQLiteManager, and re-open using a right-click on the program and click "Run as administrator".
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