Updating Software

Combined revision comparison

For Versions 7.3.5 and earlier: Update an Earlier Version

We recommend keeping updated with security software upgrades, which can be downloaded from the website. Currently, for added safety precautions, the software will not auto-update itself.

Upgrades and Support are included in your subscription plan (renewed annually). Select to install a software version which was created before your License Expiry date.

Have Questions?  Contact Us

Related Topics:

• Migrating to another server
• Release Notes

1. Confirm your Maintenance Subscription
   • Determine your subscription's Expiry Date, and if your subscription is expired, renew it before you continue to the steps below. Either:
     • Click Check License Status button on License Status page to confirm expiry date
     • Enter your License Key on this page and click Upgrade/Renew
2. Make a backup
   
   • Note: There is no way to restore a previous version without a backup.
     • Ensure the encryption key is saved: which is needed for Backup/Restore functionality, or Encrypted SQLite databases.
   • Reference: Items included in the Database Backup
3. Download and Run the Installer
   • If you are running versions 7.3.5 or earlier: Update an Earlier Version
   • If you are running versions 7.3.7 or later, install these directly:

   • Stable version (recommended)

   • Latest version

     • Contains the newest features and fixes. Some of these features may still be undergoing additional Quality Assurance (not recommended for large enterprise implementations)

   • Please Note:

     • Please be prepared for a potential delay while restarting the service/site after an upgrade, as the database is being prepared for the new version and is undergoing a series of database conversions steps. Plan for up to half an hour or more. The length of duration will depend on the size and age of your database, as well as the version you are upgrading on, especially if your software version is out-dated. We have been working to optimize this conversion process for future releases.

4. Re-apply custom config settings

   • If you have made any advanced custom settings that are not managed in the install/upgrade, re-apply those custom settings now.

5. Reactivate License Key on License Tab

Have Questions?  Contact Us

Problems?

The upgrade of Password Server is a quick and simple process on all Windows Servers, Computers, and VM's mentioned here. Sometimes however, an unexpected problem may occur, and in this situation please:

• Increase your Logging Details, and check if:
  
  • The Log output files are still changing, which means the Update is still in progress, or,
  • If there are errors.
• Double-Check Service startup
• Installation logs may provide some insight
• Email Support with your Detailed Logs, and a description of the problem you are seeing.

Update KeePass Client

If you update Password Server, you and your users should also update KeePass Client.

Download the version the best corresponds to your Password Server version from:

• The Client Download tab in the web client
• Or, get the version of your choice:  download previous versions

Changing Servers

Some users may choose to switch servers as part of their upgrade procedure.

It is recommended to migrate your database between two servers running the same version of Pleasant Password Server using the Database Backup feature. However in instances of server failure or incompatibility with new versions, this may not be possible.

 
In such cases, move your database to the new server and follow the Updating Software instructions.

Further Reference: Items included in the Database Backup

Locating your database file

Previous Versions

• Previous Version Downloads
• Version Release Notes